How SCA Strata Managers can help you

HOW WE HELP

Real life examples

Your SCA strata manager understands strata living and helping owners sort out issues before they become unmanageable problems.

Here are some real-life examples.


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What sets an SCA Strata Manager apart
Held to the SCA Code of Conduct:
The SCA Code of Conduct has been prepared in consultation with State Boards and Chapter Executive Committees and establishes the principles that govern the conduct of SCA Members in the context of the strata environment.
Not only is applying common sense, fairness, integrity and good judgement a part of best business practice but it is also an integral part of the SCA Code of Conduct. Whilst this Code does not list every possible ethical issue that may arise, it does set out clear requirements that each Member of the SCA is required to adhere too, both in letter and spirit.
Continuing Training:
SCA Managers have access to an extensive range of professional development through seminars, workshops and conferences for strata professionals. They also have access to Accreditation and Strata Management Practice Standard Programs. Members of the SCA are kept up to date on the latest industry changes that will keep your community compliant.
SCA Management Agreement:
SCA members have exclusive access to use of an SCA approved Management Agreement. Providing consumers reassurance their agreement has been reviewed by an independent legal firm appointed by the industry body.

Communicating accurate and timely information pertinent to the activities that enhance and improve your quality of life:
– “Your windows are being cleaned today”
– “The driveway is being repaired - please ensure your cars are out by 8am or you will have difficulty exiting the premises”
– “A meeting is coming up. This is your chance to attend and have your say on when and how much the committee should allocate for painting and other issues.”

Helping you comply with obligations under the Act, minimising your personal risks of exposure:
– Ensuring insurance on the buildings remain current
– Supporting owners through the sale or purchase of lots. Your manager can help you understand what it means to buy into strata, and what it means to buy into this one in particular
– Understanding the outgoings for the property and at what intervals, to make sure your property is maintained

Helping keep you and your investment safe by ensuring you are always up to date with legislative change and responsibilities impacting on your property ownership:
– Looking after fencing, guttering, downpipes and all other maintenance issues – and advising on who shares in the cost of repairs and replacements
– Ensuring your money is managed fairly and equitably, by setting accurate budgets. This ensures funds are at hand to pay contractors (and keep them coming back to maintain the site), and paying insurance on time
– Establishing sinking funds for capital expenses so as to avoid the requirement for large, unexpected one-off levies
– Making sure every owner receives accurate entitlements to vote and that votes are counted fairly when making decisions that affect your investment
– Issuing notice of meetings to ensure valid decisions are made and all owners are given the opportunity to have a say. Recording decisions and informing owners of the details

Providing support and guidance, having a professional on the other end of the phone to receive, liaise and resolve problems:
– Having access to a person who will listen and assist in times of emergency - water entering the apartment, lost keys or additional keys required, when windows break, when lights go out in the hallways, or when protection from the elements is required
– When owners want action to be taken to limit the inconvenience, disruption or discomfort being felt by the inappropriate actions of other residents - loud music at unacceptable hours, storage of hazardous items on common property etc

Your SCA Strata Manager is your ready access to expert advice and well managed funds:
– Assisting owners understand the maintenance requirements of their building, from cleaning and gardening, to maintenance of lighting, lifts, pools, central heating/cooling plants, fire equipment and services to name just a few
– Guiding adequate budgeting to allow preventative, ongoing and proactive repairs and maintenance to keep equipment and the property in working order
– Preparing invoices and chasing arrears to fund the budget and ensure owners who do pay aren’t unfairly disadvantaged
– Presenting details for your strata community accounts routinely for transparency and continual monitoring of funds